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University of San Francisco
  • Position Number: 4251584
  • Location: San Francisco, CA
  • Position Type: Disability Services

Academic Success Coach
University of San Francisco

USF Hilltop Campus

Job Title:
Academic Success Coach

Job Summary:
The Academic Success Coaches in the Center for Academic and Student Achievement (CASA) represent the key resource in the University's academic coaching and student support system, by serving a university-wide undergraduate population of approximately 6,000 students. Academic Success Coaches work in partnership with faculty and other staff members of the University in support of the developmental advising and integrated education models. In this context, academic success coaches work as generalists to guide and support all students in seeking an undergraduate degree in their program of study.

Each academic success coach is responsible for a caseload of approximately 500 students. As part of their assigned student caseload, this position will be responsible for supporting a cohort of Division I student-athletes (approximately 20% of caseload). The coach carries out this responsibility in collaboration with other staff in CASA, other offices on campus (e.g. Admissions; Financial Aid; Student Housing and Residential Education; Office of Student Conduct Rights and Responsibilities; Counseling and Psychological Services; Student Disability Services; Career Services; Learning Center, academic departments), and with the leadership of student organizations whenever appropriate.

As a member of the larger staff in Student Life, each Academic Success Coach supports student development in the Jesuit Catholic tradition. The mission of Student Life is to support the holistic wellbeing, co-curricular development, and academic and professional success of all students within a culture of equity and justice that prepares them to be caring, socially and environmentally responsible citizens of our global and interdependent world.

Full Job Description:
Essential Responsibilities

The primary focus of this position is to provide compassionate support to meet the needs of USF's diverse student population. The objective of such intentional support is to help create a sense of community and awareness/sensitivity that increases the retention and persistence of all students and, in particular, our most vulnerable students. The academic success coach will support current programming and help to create new initiatives based on the highest need related to current retention and persistence data.

To accomplish this, CASA's academic success coaches:
  • Empower students through coaching to achieve academic success.
  • Provide a supportive environment that promotes personal growth and the values of a Jesuit education.
  • Connect students to academic programs and resources on campus designed to support their success.
  • Help students develop skills to successfully meet the demands of USF's rigorous curriculum.

Academic Success Coaches employ a developmental and culturally appropriate framework and methodology to work with students in areas such as:
  • Outreaching to various student populations to support and engage their transition to being USF students, with sensitivity around issues that affect diverse cultural, socioeconomic, and historically marginalized students;
  • Offering daily appointments and weekly "drop-in" hours in the residence halls, other campus locations, or virtually, making accurate assessments of student needs, and effectively referring students within and beyond CASA;
  • Promoting early academic interventions and support, including following up on faculty referrals and Early Alerts, and referring students to campus resources;
  • Discussing options for adding/changing majors, and/or minors, and referring students to appropriate departments for advising by major department faculty advisers;
  • Supporting students with the registration process by reviewing resources on myUSF, (academic transcript and DegreeWorks), to understand overall graduation requirements, and referring students to their School/College major adviser for academic advising;
  • Utilizing our case management system (Salesforce) to facilitate effective outreach to, and tracking of, specific student groups (e.g. first-generation students, students with D,F,W, and Incomplete grades, and unregistered students);
  • Outreaching to students who are on a leave of absence; assisting in plans to return to USF;
  • Monitoring the academic progress of students on Academic Probation; fulfillment of probation contract requirements, and implementation of Back-on-Track program strategies;
  • Encouraging students to realistically assess their own strengths and weaknesses, developing habits of self-reflection and embodying a growth mindset.

Collaborate with other offices and programs to help students meet their academic goals, such as but not limited to:
  • Black Achievement, Success and Engagement (BASE) initiative and Muscat Scholars Program for first-generation students;
  • International Student and Scholar Services (ISSS) and Academic English for Multilingual Students (AEM);
  • Strategic Enrollment Management (SEM) staff on recruitment priorities and retention strategies, including presenting at Admissions and New Student Orientation events establishing a welcoming experience for all prospective students;
  • The Graduation Center and Registrar's Office to assist with class registration, clarify transcript issues, and troubleshoot problems related to graduation checks;
  • Financial Aid regarding financial aid policies and deadlines;
  • Office of the Dean of Students, Student Housing and Residential Education office and Office of Student Conduct Rights and Responsibilities regarding support for students experiencing academic, personal, or behavioral difficulties;
  • Student Disability Services (SDS) and Counseling and Psychological Services (CAPS) regarding support for students with mental health and/or other disabilities, as appropriate;
  • The Priscilla A. Scotlan Career Services Center on advising students regarding their career plans, particularly undeclared students and exploratory students.

Work with faculty advisers in the College and Schools to help students with academic related issues. Academic Success Coaches work with faculty to:
  • Discuss and resolve issues related to student success when students are referred by faculty for support;
  • Encourage early intervention and appropriate response, specifically through our Early Alert notification system, or Care Referral Program, as appropriate;
  • Collaborate on key academic status issues related to their assigned advisees (e.g. academic probation, disqualification).

Work as part of a team with other CASA staff on common projects such as:
  • Implementing and maintaining consistent standards related to academic policies and coaching support;
  • Strengthening cultural competencies and their application in all aspects of our work;
  • Assisting in planning, implementation, and support of New Student Orientation, Webtrack summer advising, Early Alert progress reporting, first-year transition survey (New Student Success Survey), and related programs throughout the academic year;
  • Supporting the Major/Minor Fair in particular, and other workshops, events and fairs throughout the year;
  • Participating in internal and other University wide committees, working groups, etc.
  • Pursuing internal and external professional development opportunities (e.g. NACADA, NASPA, JASPA, ACPA; etc.) for the purposes of improving academic coaching skills and providing resources for university staff and faculty development efforts;
  • Cross-training with staff in CASA and Student Life, including other Academic Success Coaches, Resident Advisers and Resident Directors;
  • Participation in USF 101 course for new students.

  • Daily management of appointments, meeting notes, outreach and general case management in Salesforce;
  • Engage with various apps and communication channels (e.g. Salesforce, Zoom, Slack, Jabber, Google Suite), for staff communication and student outreach and support;
  • Utilize Salesforce, Tableau, and other platforms to identify retention trends in student caseload.

Other Responsibilities:
  • Some evening and weekend assignments where Academic Success Coaches will be expected to work in a variety of locations across campus, including offices, classrooms, residence halls, library, and other student facilities.

  • Master's degree required; higher education, student affairs, or counseling degrees preferred;
  • A minimum of three years of experience in a higher education advising, counseling or coaching-related capacity, and ability to apply student development theory;
  • Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds;
  • Experience supporting student-athletes preferred;
  • Knowledge of NCAA Division I eligibility requirements, rules, and regulations preferred;
  • Ability to effectively and efficiently manage complex student cases, on an individual and/or group basis;
  • Excellent written and oral communication skills with a proven ability to interact effectively and professionally with students, faculty, families and administrators from diverse backgrounds;
  • Proficient in computer skills including MSOffice, Google Suite, email, and ability to learn web-based advising applications (Banner) and case management systems (Salesforce);
  • Experience working effectively with different communication styles, including proficient use of learning technologies and other applications;
  • Proficiency in a second language preferred;
  • A willingness to respect and actively support the goals, mission, and vision of Jesuit education in general and the University of San Francisco in particular.

Full time

Pay Rate:

Salary Range :
$68,892 - $69,010 commensurate with experience

To apply, visit

The University of San Francisco is located in the heart of one of the worlds most innovative and diverse cities, and is home to a vibrant academic community of students and faculty who achieve excellence in their fields. Its diverse student body enjoys direct access to faculty, small classes and outstanding opportunities in the city itself. USF is San Francisco's first university, and its Jesuit Catholic mission helps ignite a students passion for social justice and a desire to "Change the World From Here." For more information, visit

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