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Manager of CRM/eCommerce
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Position Number: 3108942
Location: University Park, PA
Position Type: Business - Marketing and Sales

Manager of CRM/eCommerce

Penn State Intercollegiate Athletics, a NCAA Division 1 and Big Ten Conference Institution, is seeking a Manager of ecommerce/CRM to aid in day-to-day operations around our eCommerce revenue generation channels and lead in our CRM daily activities. From an eCommerce side they will look for ways to improve and personalize our customers experience and journeys, while on the customer relationship management (CRM) side aid in assisting the sales and retention team to maximize new business and retention of those already in our database.

Responsibilities include:

Responsible for writing compelling marketing and promotional materials for any ticket sales and service campaigns
Aid in implementing CRM best practices, while continuing to learn effective ways to use CRM
Build sales automation sequences from start to finish in Outreach
Any eCommerce initiative whether point person or assisting provide reporting metrics to determine success rates
Transform reporting metrics into actionable insights and proposed next steps for leadership review
Assist in creation, planning and launching of revenue generating web pages
Aid in the creation, maintenance and analysis of our Nittany Lion Feedback Program and membership
Work with internal groups on segmentation and timing and short/long-term planning initiatives for revenue generating campaigns
Collaborate to help drive internal conversation and timelines are met
Assist in segmentation, copywriting, design, analysis and lead generation
Develop and manage the demand generation pipeline with a specific emphasis on marketing qualified leads (MQLs) across multiple platforms (Ticketmaster, Salesforce, Outreach, SSB, etc.)
Assist with Salesforce APIs where needed
Accountable to track performance and revenue for all leads and email campaign efforts
Continue to identify industry trends and how they related back to Penn State Athletics
Work with leadership to always review and assess current and prospective program enhancements to better our Penn State experience for our fans

Experience that demonstrates a knowledge around sales and service, preferably in the sports industry and also with Microsoft Products, Email Marketing Platforms (Eloqua), CRM platforms (Salesforce), solicitation platforms (Outreach), is preferred. This position has a performance-based compensation plan.

Typically requires a Bachelors degree or higher plus 2 years of related experience, or an equivalent combination of education and experience. Due to the financial and fiduciary responsibilities of this position, successful completion of a credit history check will be required in addition to standard background checks.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.

Apply online at https://psu.wd1.myworkdayjobs.com/PSU_Staff/job/University-Park-Campus/Manager-of-CRM-eCommerce_REQ_0000030865-2

CAMPUS SECURITY CRIME STATISTICS: For more about safety at Penn State, and to review the Annual Security Report which contains information about crime statistics and other safety and security matters, please go to http://www.police.psu.edu/clery/, which will also provide you with detail on how to request a hard copy of the Annual Security Report.

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.